Privacy Policy

Effective Date: November 29, 2024

At Soft Souls, we are committed to safeguarding your privacy while you use our services. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from softsouls.in.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

Personal Information

When you place an order, subscribe to our newsletter, or contact us, we may collect personal information such as:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (credit/debit card details)

Non-Personal Information

We also collect non-personally identifiable information that helps us improve the website and provide a better user experience, such as:

  • IP address
  • Browser type and version
  • Device type and settings
  • Pages visited on our website
  • Time and date of visits

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders
  • Communicate with you about your orders, promotions, and offers
  • Provide customer support
  • Improve and personalize our website and services
  • Send marketing emails (with your consent)
  • Prevent fraudulent transactions and secure our website
  • Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us analyze web traffic, remember your preferences, and tailor our website to your needs.

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, please note that some website features may not function properly if cookies are disabled.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in delivering services, such as:

  • Payment processors
  • Shipping and logistics partners
  • Marketing and email service providers
  • Website hosting and security services

These third parties are required to use your information only for the purposes we specify and are not allowed to use your personal data for their own marketing.

5. Data Security

We prioritize the security of your personal information. We implement a range of technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes encrypting sensitive data (such as payment details) during transmission and storing it in a secure environment.

Despite our efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

As a user, you have the following rights regarding your personal information:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request to update or correct inaccurate or incomplete data.
  • Deletion: You can request the deletion of your personal data, subject to legal or contractual obligations.
  • Opt-out of Marketing: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails.

To exercise any of these rights, please contact us at support@softsouls.in.

Our website may contain links to external websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, feel free to contact us at:

  • Email: support@softsouls.in
  • Address:
    Avvai Shanmugham Salai, Gopalapuram, Chennai, Tamil Nadu 600086, India

By using our website, you consent to the collection and use of your personal information as described in this Privacy Policy.

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