Help Centre

We process orders within 1 to 2 business days (Monday to Friday, excluding public holidays). Many products ship sooner; the product page shows the dispatch time.

Usually 3 to 7 business days to metro cities and 7 to 10 business days to other cities and rural areas. These are estimates and can vary with weather, location and courier delays. Enter your PIN code on a product page to see the expected delivery date before you order.

Shipping is free on prepaid orders. For cash on delivery orders, a small shipping fee applies and is shown at checkout before you confirm.

Not at the moment. We deliver across India only. A few remote or restricted areas may not be serviceable; the PIN code check on each product tells you.

Use our Track your order page with your order number and email, or open My Account › Orders if you have an account. We also email you when a tracking number is added.

Cash on delivery, or pay online through Razorpay with UPI, cards or net banking. Online payments are processed securely by Razorpay; we never see your card details.

Yes. Tell us within 7 days of receiving it. The item must be unused, in its original condition and in its original packaging. Used or altered items cannot be returned. Read the full Returns and Refunds policy.

Please tell us within 48 hours of delivery, with your order number and photos of the product and packaging, and we will sort it out.

Email support@softsouls.in with your order number, the product and the reason, or request it from My Account › Orders. Please wait for our approval before sending anything back.

Within 7 to 10 business days after we receive and check the returned product. Refunds go to your original payment method, or to store credit if you prefer. Shipping charges are not refundable.

We do not offer exchanges at the moment. Return the item for a refund and place a new order for the one you want.

It is the Tamil name for kapok, a light, hollow plant fibre from the seed pods of the kapok tree. Read our guide to Ilavam Panju.

No. Wash the cover, not the filling. Keep the pillow fresh by fluffing it and airing it in the shade. Our care guide explains the routine. Hollow fibre pillows are different and can be machine washed on a gentle cycle.

No. Satin silk is the fabric name for our premium covers: a dense 600 thread count satin weave with a silky feel. They are not mulberry silk. See satin vs silk vs cotton.

Every product page has a Material Passport listing the fill, fabric, size, weight and what is in the box.