Shipping Policy

Effective Date: November 29, 2024

At Soft Souls, we aim to provide our customers with a seamless shopping experience, including quick and reliable shipping. This Shipping Policy outlines how we process, ship, and deliver your orders. By placing an order on softsouls.in, you agree to the terms outlined in this policy.

1. Shipping Locations

We offer shipping across all Indian Pincodes. No matter where you are located, we ensure that your order reaches you.

2. Processing Time

Once your order is placed, we process it within 1-2 business days. Please note that business days are Monday to Friday, excluding public holidays.

3. Shipping Methods and Delivery Time

We partner with trusted logistics providers to deliver your products quickly and safely. The shipping time varies based on the destination:

Metro Cities: 3-7 business days
Other Cities and Rural Areas: 7-10 business days

Please note that delivery times are estimates and may vary depending on factors such as weather, location, and courier service delays.

4. Shipping Charges

We offer free shipping on orders with prepaid payments. For COD orders, a nominal shipping fee will apply, which will be calculated during checkout.

5. Order Tracking

Once your order is shipped, we will provide you with a tracking number and a link to track your shipment. You can check the status of your order at any time using the provided tracking details.

6. Delivery Issues

In case of any issues with your delivery, such as delays, damages, or lost items, please contact our customer support team immediately at support@softsouls.in. We will investigate the issue and work with the courier service to resolve it as quickly as possible.

7. Incorrect or Incomplete Addresses

Please ensure that the shipping address provided is accurate and complete. Soft Souls is not responsible for delayed deliveries or returns due to incorrect or incomplete addresses provided at the time of purchase. If there is an issue with your shipping address, please contact us as soon as possible so we can make the necessary corrections before the order is shipped.

8. Shipping Restrictions

Currently, we only ship within India. We do not offer international shipping at this time. We also reserve the right to refuse shipping to certain remote or restricted areas as deemed necessary.

9. Returns Due to Shipping Issues

If your product is damaged or defective upon arrival, please refer to our Return and Refund Policy for detailed instructions on how to return or exchange the product.

10. Contact Information

If you have any questions or need assistance with your order or shipment, please contact our customer support team:

Email: support@softsouls.in
Address:
Avvai Shanmugham Salai, Gopalapuram, Chennai, Tamil Nadu 600086