Effective Date: November 29, 2024
At Soft Souls, we are committed to providing excellent customer service. If you have any questions or concerns regarding our products or services, our Support Center is here to assist you.
Whether you need help with your order, product details, returns, or any other inquiries, you can find all the information you need here. If you can’t find the answer to your question, feel free to reach out to us directly, and our team will be happy to assist.
1. Frequently Asked Questions (FAQ)
Q: How can I place an order on Soft Souls?
A: Simply browse our website, select your desired products, add them to your cart, and proceed to checkout. You can pay using various methods such as credit/debit cards, UPI, or Cash on Delivery.
Q: What are the delivery charges?
A: We offer free shipping on prepaid orders. For COD orders, shipping charges will be calculated at checkout.
Q: How can I track my order?
A: Once your order is shipped, we will send you a tracking number along with a link to track your shipment. You can track your order anytime through the courier service’s website.
Q: How do I return a product?
A: If you’re not satisfied with your product, you can return it within 7 days of receiving it. Please refer to our Return and Refund Policy for the detailed process.
Q: Do you offer international shipping?
A: Currently, we only ship within India.
2. Contact Us
If you need further assistance or if your issue is not addressed in our FAQ, please reach out to our customer support team. We are here to help!
Email: support@softsouls.in
Address:
Avvai Shanmugham Salai, Gopalapuram, Chennai, Tamil Nadu 600086
3. Return and Refund Assistance
If you need support with returns or refunds, please visit our Return and Refund Policy. Our team will guide you through the process, ensuring a smooth and quick resolution.
4. Other Policy Links
We value your business and aim to provide excellent customer support. If you have any further inquiries or need assistance, please don’t hesitate to contact us.