Terms and Conditions

Effective Date: November 29, 2024

Welcome to Soft Souls! By accessing and using our website softsouls.in (the “Site”), you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using the website. If you do not agree to these terms, please do not use the Site.

1. Acceptance of Terms

By using our website, placing an order, or engaging with our services, you agree to these Terms and Conditions, our Privacy Policy, Shipping Policy, Return and Refund Policy, and Support Center. We may update these terms from time to time, and any changes will be posted on this page. Your continued use of the Site after any such changes signifies your acceptance of the updated terms.

2. Use of the Website

You agree to use this website only for lawful purposes and in accordance with these Terms and Conditions. You are responsible for all actions that occur under your account and for maintaining the confidentiality of your account information.

You must not use the website in any way that could damage, disable, or impair the Site or interfere with any other party’s use and enjoyment of the Site.

3. Product Information and Availability

We make every effort to provide accurate and up-to-date information on our products, including their descriptions, pricing, and availability. However, errors may occur, and we reserve the right to correct any inaccuracies or omissions without prior notice.

Soft Souls cannot guarantee the availability of all products at all times. In the event of an out-of-stock product, we will notify you and offer suitable alternatives, if possible.

4. Orders and Payments

By placing an order on softsouls.in, you are making an offer to purchase the items in your cart at the specified price. We reserve the right to accept or reject your order at any time.

Payment for orders must be made using the available payment methods on the Site. All payments will be processed securely. Soft Souls accepts various payment methods, including debit/credit cards, UPI, and Cash on Delivery (COD).

5. Shipping and Delivery

All orders placed through softsouls.in will be processed according to our Shipping Policy. We strive for timely delivery, but delivery times may vary based on location, availability, and other factors. For more details, please refer to our Shipping Policy.

6. Returns and Refunds

If you are not satisfied with your purchase, we offer returns and refunds according to our Return and Refund Policy. Please review the policy to understand the process and eligibility criteria for returns and refunds.

7. User Accounts

To place an order or access certain features on the Site, you may need to create an account. You are responsible for maintaining the confidentiality of your account and password. You agree to notify us immediately if you suspect any unauthorized use of your account.

8. Limitation of Liability

Soft Souls shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the website or products purchased through the Site.

Our total liability, whether in contract, tort, or otherwise, shall not exceed the amount you paid for the product or service in question.

9. Intellectual Property

All content on the Soft Souls website, including text, images, graphics, logos, and trademarks, is the property of Soft Souls and is protected by copyright, trademark, and other intellectual property laws. You may not use, copy, or distribute any content from this website without our express written consent.

10. Privacy and Data Protection

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our Site, you consent to our privacy practices as outlined in the Privacy Policy.

Our website may contain links to third-party websites or services. These links are provided for your convenience, and we do not control, endorse, or assume responsibility for the content or practices of any third-party sites. You access third-party sites at your own risk.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be resolved in the courts of Tamil Nadu, India.

13. Contact Information

If you have any questions or concerns about these Terms and Conditions or any other policies, please feel free to contact us:

By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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